Job Specifications
San diego, CA
$58,000 - $75,000 PA
2 days ago
Full Time
Entry Level
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Program Specialist
The Transcription Program Specialist (TPS) works within the Support Services Division of the San Diego VBA Regional Office and is responsible for supporting Management and the Supervisory Office Assistant with administrative and technical work.
Specific duties include: Responsible for the overall management, control, and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff, and Veteran Service Organizations (VSO). Conducts quality assurance reviews of final transcripts produced by NTC. Analyzes reports regarding production, quality, and timeliness goals/standards, offering suggestions to management for improvements. Prepares and conducts formal training sessions for newly hired personnel, refresher trainings, and training required due to changes in procedures or standards. Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e., OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs. The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide range of topics and specialized and complex medical and legal terms. Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-9. Work Schedule: Full-time, Monday-Friday, 7 am- 3:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist; PD38201A Relocation/Recruitment Incentives: Not Available Financial Disclosure Report: Not Required Bargaining Unit: Yes
Requirements
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/03/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal GS employee, you must meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position, you must have served 52 weeks at the GS-05. If you are a current VBA employee requesting reassignment or change to a lower grade via this vacancy announcement, you must currently hold the GS- 07 or higher, and the promotion potential of your current position must be at least GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one year of time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-07 Grade Level: Specialized Experience: Specialized experience is defined as experience in a wide range of medical or legal transcriptions. This experience should document research into legal and/or medical terminology and drafting documents with proper grammar, punctuation, spelling, and the appropriate format for different types of hearings being transcribed. Education Substitution: One (1) year of graduate-level education or superior academic achievement. Combining Education & Experience: If you do not fully meet the experience and education requirements for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to reach 100% of the requirement. Click here for more information. Volunteer Experience: Experience includes paid and unpaid work, including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume, you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary and involves keyboarding for long periods. There may be some walking, standing, and carrying of light items such as paper or books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.