Job Specifications
New orleans, LA
$62,000 - $80,000 PA
2 days ago
Full Time
Mid Level
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Program Specialist
This position serves as a Program Specialist in the Veterans Benefits Administration, New Orleans, Louisiana Regional Office (RO), Veterans Service Center and located in the New Orleans office. This incumbent will actively assist the Veterans Service Center Manager (VSCM) and members for the VSC Management staff in high-level administrative support tasks and technical management of hearings to assist veteran clients.
Typical duties include, but are not limited to: Provides administrative and technical support, practical aspects in the area personnel administration, data processing, file management, VSC Management staff spreadsheets, and scheduling to both the VSCM and VSC Management staff. Directly influence the effectiveness and responsiveness of the office. Performs a variety of duties related to researching and analyzing information to determine the status of significant issues, to assist the VSCM and the VSC management staff with the daily activity. Provide effective administrative support for all facets of essential operations of the VSC, including coordination for internal and external office(s), and determines which organizational elements require the attention of management. The incumbent serves as the primary contact and liaison for callers and visitors into the office, to ensure proper intake, aid, and refer issues that cannot be independently resolved. Responds to a variety of telephone and written inquiries, including those regarding general procedures and policies of the VSC department. Relieves VSCM of a multitude of details by independently coordinating, reviewing, and monitoring the effectiveness of administrative and procedures. The incumbent must be sensitive to and cognizant of protocol with respect to requests for attendance and participation of various meetings, ceremonies, and events. Fully assists with the logistics of a variety of VSC functions and events that require a VA presence. Maintains an effective working relationship with internal and external staff. Serves as timekeeper for the VSC employees, ensuring adherence to Federal and agency policy, and procedures. Organizes and tracks the use of employee's leave with managers to ensure timecards are timely and accurately processed. Records and verifies employee's use of leave without pay, compensation time, credit time, and other special types of leave. Inputs, tracks, and generated Overtime request timely and accurately, based on VA policies in local systems. The incumbent works closely with VSC Management and employees with timely and accurately collecting Telework Agreement forms (VAF 0740) and training requirement certificates for the RO's Telework Manager. This requires extensive knowledge of the VA's Telework Policy, and local RO's procedures. Records are closely monitored, and information is accurately verified/collected based on the VA's policy. The incumbent complies and controls biweekly and monthly data for VSC Management to assist with program oversight for the VSC division. This includes analyses and monitoring the division resources needs. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist GS-09: 421260 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No
Requirements
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/03/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-09 position you must have served 52 weeks at the GS-07. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 09 (or higher) and the promotion potential of your current position must be at least GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-09 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-07 level or higher. Specialized experience is defined as experience providing clerical and administrative support to an office; to include typing a variety of correspondence, greeting customers, and maintaining office files; or experience researching and reviewing available records/documents and piecing together pertinent information from a variety of sources OR Education Substitution: You may substitute education for the required experience. To qualify based on education you must have: A master's or equivalent graduate degree in an accredited or pre-accredited college or university; or 2 full years of progressively higher level graduate education leading to such a degree; or possession of a LL.B. or J.D degree, if related. Graduate level education must demonstrate the competencies necessary to do the work of the position. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary but includes some walking, standing, bending, and carrying of light items such as papers and files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.