Elected Official Correspondence Liaison

The New York City Department of Transportation (NYC DOT) is seeking a detail-oriented and highly skilled writer to serve as an Elected Official Correspondence Liaison within the Commissioners Correspondence Unit. The selected candidate will play a critical role in managing written communications on behalf of the Commissioner, ensuring timely, accurate, and policy-aligned responses to inquiries from elected officials and the public.Key Responsibilities include, but are not limited to:- Drafting and coordinating timely responses to correspondence from elected officials for the Commissioners signature, incorporating research and input from NYC DOT divisions and subject matter experts. - Ensuring all outgoing correspondence is clear, concise, professional, and aligned with the Commissioners communication style and NYC DOT editorial standards. - Researching, drafting, and revising acknowledgment letters and emails in response to constituent inquiries submitted through webforms and other channels. - Preparing customized, high-priority responses addressing sensitive issues, including traffic fatalities, crashes, pedestrian and cyclist injuries, and other urgent public safety concerns. - Maintaining and updating the units template response library, including references to the NYC Street Design Manual (Green Book) and other official guidance materials. - Conducting research across internal systems, public records, media outlets, and social media platforms to inform responses and ensure accuracy. - Collaborating with program areas and division leadership to gather information and develop comprehensive, policy-consistent communications. - Assisting with special projects and performing additional duties as assigned to support the Commissioners Correspondence Unit.